Returns & Exchanges

It is very important to us that you are happy with your purchase, we are happy to replace faulty items without extra charge but should you have received a faulty item or wrong product, you may return it within 14 days of dispatch of your order.


The easiest way to return your purchase is to return the item unused and in its original packaging together with a covering note explaining the reason for the return. Please include your original order number, email address and name so we can locate your order and process any applicable refunds or exchanges. Please post back to us using a standard delivery service.

The return address is:

Basic Beauty Tools Ltd

Wey House

15 Church Street

KT13 8NA



United Kingdom

Alternatively you can contact us at:, detailing your name, order number and the reason you would like a return or exchange. Refunds will be issued within 14 days of receiving your returned item. If you have paid via PayPal, it can take up to 3-5 working days for the refund to reach your account.


For hygiene reasons we cannot accept returns of Foundation Blenders.

Basic Beauty Tools, developers of Spongedry and the best Foundation Blender there is.